Return Policy


Configured-To-Order (“CTO”): A-Speed Infotech Pte. Ltd. will not make refunds, returns and not allow to exchanges for all CTO products.

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please email to

Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic (“MWDC”) issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

 Software and Peripherals: Software and peripheral Products purchased, A-Speed Infotech Pte. Ltd. does not provide refunds or credits.


How to Return an Item


How do I return my order?

To return your order please email


What is the status of my refund after an item has been returned?

Once your return has been received, A-Speed Infotech Pte. Ltd. will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed A-Speed Infotech Pte. Ltd. will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. A-Speed Infotech Pte. Ltd. does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by A-Speed Infotech Pte. Ltd.


How to Cancel or Change an Order?

A-Speed Infotech Pte. Ltd. cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfil your request. To cancel or change an order please contact +65 6634 1000 or email to


Why was my Order Cancelled?

Your order may have been cancelled due to one of the following reasons:


  • The payment method is not accepted, was rejected or declined
  • Payment method authorization failure
  • A-Speed Infotech Pte. Ltd. inventory, website or internal system error
  • Information including but not limited to, the shipping address, billing address and payment information used to place on any order on will be verified for security purposes. Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.



Offers, prices, specifications and availability may change without notice. A-Speed Infotech Pte. Ltd. will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. A-Speed Infotech Pte. Ltd. strives to provide a reasonable quantity of products to accommodate estimated customer demand.

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